FAQ
WHERE ARE WE
All our chalets are located in Isola 2000 which is a mountain village in the Southern Alps, in the Mercantour area. We are located in a resort that welcomes both winter and summer, near the Côte d'Azur, in the Provence Alpes Côte-d'Azur region.
Our offices are located at the entrance to Isola 2000, just after the roundabout on the right, next to the station's medical office. The majority of our chalets are on the slope/snow front, however, aware of the discretion that some of our customers desire, we also offer chalets with a magnificent view of the mountains, a little higher up in the resort. ;
WHAT ARE OUR SERVICES
Our chalets include a twice-weekly cleaning service, i.e. a major cleaning before your arrival in the chalet and a mid-stay cleaning to ensure that you are properly settled in and that you are not missing anything. A major cleaning will also be carried out when you leave the premises, however, all the necessary cleaning and linen maintenance will be at your disposal in the chalets.
Your sleep and comfort being our priority, we have decided to offer you the best in terms of linen. We work with Linvosges and DODO so that you feel at home. (Or even better!)
Every morning, our hosts and hostesses will be happy to make your life easier by bringing your breakfast directly to the entrance to your chalet. In fact, we include 2 rolls and a pastry for each customer. However, if you have a special request regarding breakfast or pastry/bakery, our hosts and hostesses will explain how to order on site and will also bring your requests directly to your home.
On a case-by-case basis, each of our chalets can be included with other services, ranging from transfer from the airport by private driver or helicopter to booking activities or delivery of resort services. (Cheese, charcuterie).
Please note that services not included will be subject to an additional rental charge.
Pets are allowed in all of our chalets.
HOW TO RESERVE OUR SERVICES
Following the reservation of your house, the on-site team will contact you by email or telephone to discuss your needs and expectations regarding your stay. You can then contact them at any time by phone, text, whatsapp or email for any request, question or desire during your trip.
DO WE HAVE PEOPLE ON SITE TO WELCOME YOU?
Of course! We insist on people, so we will ensure a local presence throughout your trip. Our offices are located at the entrance to the station and our hostess, who is a trusted person who knows the station well, welcomes you directly on site as soon as you arrive! It is with her that you will take possession of the premises, she will give you a guided tour of your chalet, will take advantage of this moment with you to finalize your entry and will discuss with you about the Isola 2000 resort. Throughout of your stay, our team will be at your disposal on site to help you. The team which is not based on site at Isola 2000 is also available to answer you by telephone and intervene if necessary.
CAN LES CHALETS PLEIN SUD COMMUNICATE PERSONAL INFORMATION?
No, we never share any personal information. We consider that each client is unique, free and that each reservation is personal. We treat your personal data confidentially.
HOW TO SEARCH FOR A CHALET
To find your ideal chalet, you have several options:
1°) You can do a search directly on our site: enter your requests (number of participants, arrival and departure dates) in our search bar provided for this purpose and choose from our chalets the one that suits you best.
Send us a request or make the reservation directly through the site.
2°) You can call us or contact us by email on +33 6 18 82 95 87 or on reservations@leschaletspleinsud.com so that we discuss your needs and our availability live.
HOW TO GET SUPPORT IN MY RESEARCH
We are at your disposal! Send us an email to reservations@leschaletspleinsud.com or call us on +33 6 18 82 95 87. We will be happy to guide you and to advise you on finding your chalet according to your needs and desires.
DO WE VISIT OUR CHALETS BEFORE WELCOME YOU?
Of course! We take care of our chalets all year round, our dedicated team takes care of the interiors and exteriors.
DO YOU HAVE THE PROPERTY TO YOUR OWN?
Our chalets are independent chalets. When you make a reservation, you and your hosts will be the only tenants of the chalets. You will be peaceful there, with family or friends, in complete privacy.
IS THERE A MAXIMUM RENTAL DURATION FOR OUR CHALETS?
There is no maximum rental period for our chalets. However, reservations are made weekly, from Sunday to Sunday. Whether you want to rent the chalet for a week, two weeks or a whole month, everything is possible subject to availability.
WHY CAN’T WE SEE THE EXACT ADDRESS OF THE CHALETS?
Within the Isola 2000 mountain resort, there is no address strictly speaking. This is why our team will welcome you in the offices at the entrance to the station, just after the roundabout to accompany you to your chalet.
Our chalets have the best location in the resort. We have some of our chalets on the heights of Isola 2000, hidden from view for more privacy with breathtaking views of the mountains and the slopes but also the majority of our chalets on the slope front, 50m walk from the shopping arcade, shops and restaurants. Everything is accessible by walking and that’s what will make your stay all the more pleasant.
Little extra: Our chalets benefit from a Full South exposure (as their names indicate) which means that you will enjoy the sun of the resort at any time of the year.
I AM INTERESTED IN A CHALET, I WOULD LIKE TO RESERVE, HOW TO PROCEED?
If one of our chalets arouses your interest, do not hesitate to contact us via the contact form, by email at contact@leschaletspleinsud.com or at +33 6 18 82 95 87. Our team will be available to answer you as quickly as possible for any questions and/or clarifications.
WHO TAKES CARE OF MY FILE?
Our team takes care of you and takes care of everything. We have no intermediaries. We are not available on any reservation platform. Our chalets are only available on www.leschaletspleinsud.com. We are at your service from the first contact and we support you in all the steps, from research to the end of the stay.
WHEN IS YOUR RESERVATION CONFIRMED?
Your reservation is confirmed upon signature of the contract and receipt of payment. All reservations must be made from Sunday to Sunday for a minimum duration of 7 days (i.e. one week). Reservations for Chalets Plein Sud are made on a weekly basis.
WHAT IS OUR MISSION ON SITE?
Our team's mission is to ensure that you have an excellent stay with us, in the resort of Isola 2000. All our staff have attention to detail so that your vacation goes as smoothly as possible, each member of our team will be able to advise you regarding the chalets and the surrounding area. Our role is to assist you during your vacation so that it is completely relaxing, or at least dedicated to leisure. Any request can be asked of our team and we will do our best to answer it or find a solution, failing which we cannot grant your wildest wishes.
We rely heavily on people, and each member of our team will welcome you and your questions with a smile, good humor and kindness.
WHAT CAN YOU ASK OUR TEAM?
In absolute terms? Everything! Our team is trained to answer, advise and help you. From maintaining the chalet, delivering breakfast to delivering local produce, our team will do everything possible to ensure you are happy and delighted from the start to the end of your stay.
You can therefore concretely ask our team:
– To advise you on activities, shops and restaurants
– To give you information about the station and the surrounding area
– To deliver local products to you
– To deliver breakfast to you (breakfast + supplements)
– To reserve a private driver for a round trip / personal / medical trip
– To reserve a transfer helicopter for you
– To come and help you with any technical problem in the chalet or small accident (bath linen, bed linen, cleaning)
If we don't have the answer to your question or we can't respond to your request (we are human beings) we will do everything possible to find an alternative as quickly as possible and we will never leave you without response.
IS THE SERVICE PAID?
For each service not included in the reservation, you will be charged a supplement. Our team will advise you to avoid being surprised. Do not hesitate to ask if you have any doubts.
WHAT ARE THE TEAM AVAILABILITIES?
You can contact us by email at any time. We can also be reached by telephone. If, within a minute, we are not available, we will do as quickly as possible to get back to you as soon as possible.
Once there, do not hesitate to come and see our hostess at the office, at the station entrance, for advice.
WHAT LEAD TIME SHOULD I ANTICIPATE TO ORGANIZE MY STAY?
In order to guarantee you the best availability and the best possible service, we advise you to anticipate all your requests as much as possible, especially during school holidays, Christmas and New Year.
HOW DO YOU CHOOSE YOUR PARTNERS?
We met all our partners and discussed with them. We favor local artisans, local businesses and restaurants with good cuisine. Having attention to detail, we only work with merchants offering good services. The professionals who work with us are passionate and that’s what we love.
WHEN ARE MY SERVICES BOOKED?
For breakfast, the sending of a daily SMS will be requested in order to be able to place an order with the bakery with which we work. We would like to receive an SMS to be sure not to make a mistake when ordering and to be able to issue a correct invoice in the event of an additional charge.
For each order or request (raclette, supplement, linen, cleaning), we will wait for a text message from you so that no misunderstandings are made during invoicing.
Our on-site hostess will keep a note with all your requests in order to respond to them as best and as quickly as possible.
CAN I ARRIVE AT MY CHALET BEFORE CHECK-IN TIME OR LEAVE AFTER CHECK-OUT TIME?
This will depend on the occupancy of the chalet before and after your stay. Officially, exits from the premises are on Sunday at 10 a.m. and entry is at 4 p.m. on Sunday.
We allow this time between exits and entrances so that our team can carry out their cleaning work and prepare the chalet for your arrival. However, if upon your arrival the chalet has not been occupied the week preceding your stay, or if no one is to take possession of the premises after your departure, we will find a solution.
For any special requests, be sure to contact us as soon as possible so that we can welcome you in the best conditions.
This will depend on the occupancy of the chalet before and after your stay. Officially, exits from the premises are on Sunday at 10 a.m. and entry is at 4 p.m. on Sunday.
We allow this time between exits and entrances so that our team can carry out their cleaning work and prepare the chalet for your arrival. However, if upon your arrival the chalet has not been occupied the week preceding your stay, or if no one is to take possession of the premises after your departure, we will find a solution.
For any special requests, be sure to contact us as soon as possible so that we can welcome you in the best conditions.
WHO WILL WELCOME ME?
Whatever chalet you choose, you will always be welcomed by our on-site hostess, who is a trustworthy person and who knows the place very well. She will help you through the process and answer your questions. She will be the one to check and prepare the premises before your arrival.
WHAT TO DO IF I NOTICE A PROBLEM OR DAMAGE UPON ARRIVING IN THE CHALET?
If, despite all our efforts and checks, you notice a problem in the chalet, our hostess will be with you, so do not hesitate to let her know immediately.
If our hostess has left and you notice any damage or problem, contact us as soon as possible on +33 6 18 82 95 87 so that we can identify and find a solution as quickly as possible.
WHEN WILL THE CLEANING BE DONE?
Cleaning is included in the stay, before your arrival, mid-stay and upon departure. Our staff will come on Wednesday to make a short visit to the chalet to check that everything is fine, change the linen if necessary, and freshen up your chalet.
I HAVE A SPECIAL REQUEST / QUESTION / PROBLEM ON SITE, WHO SHOULD I CONTACT?
A trip is also made up of unforeseen events and freedom: we are always available on +33 6 18 82 95 87 to answer you
Our goal is for you to have the best possible stay with us at Isola 2000. For this, in addition to our availability and our smile, we provide you with guarantees:
1°) The rental contract: It will be signed for each new rental, by both parties: you and us. This contract will involve both parties and will explain the conditions of this involvement.
2°) The deposit: this will be kept until the end of your stay in order to facilitate procedures in the event of a problem or damage.
3°) Our insurance: we are covered by specialized insurance which offers a financial guarantee and undertakes to reimburse third parties for the amounts remaining to be paid in the event of default on our part.
WHO WILL I SIGN THE RENTAL AGREEMENT WITH?
The rental contract must be signed with Les Chalets Plein Sud before your arrival. We also sign the contract and a copy is sent to you at your request.
INSURANCE
We do not offer insurance but you simply need to declare the rental of a holiday chalet to your home insurance: this will then extend to the rented property for the fixed duration of your rental.
It is essential that you make this declaration to your insurance in order to be covered in the event of a disaster, explosion, water damage or theft.
IS THE DEPOSIT REQUIRED?
Payment of the deposit is obligatory before entering the premises. The amount of the deposit will be kept in an escrow account (blocked account on which no action can be taken without the agreement of all parties) for the duration of your stay to protect us mutually and facilitate procedures in the event of damage. .
WHAT IS THE AMOUNT OF THE DEPOSIT?
The amount of the deposit is set at 1000 euros. This amount mainly includes the value of the objects present in the chalet: the amount will thus be higher if the chalet is decorated with works of art or rare objects. We will tell you at the time of booking.
IS THE DEPOSIT CASHED?
The deposit is collected and kept in our escrow account throughout your stay. The escrow account is an account on which the money is blocked: no action can be taken on the deposit without prior discussion and the agreement of all parties.
This process allows us to protect you and ourselves.
WHEN AND HOW IS THE DEPOSIT GIVEN?
The deposit is returned to you in the initial payment method, within 5 working days following check-out, if no damage has been noted. We ensure that it is returned as quickly as possible.
Please note, an additional period may apply independently of our will, for certain credit cards or transfers to certain countries (for example, deferred debit cards may cause a delay in the reimbursement date).
DAMAGE IS OBSERVED IN THE CHALET, WHAT IS HAPPENING?
If damage is noted in the chalet, we ensure that any request for deduction from the deposit is accompanied by valid supporting documents, invoices or quotes.
The deposit is blocked in an escrow account and no action can be taken without prior discussion.
If, despite our exit check, we observe a problem or damage, we will contact you immediately to discuss it and find a solution.
IF THE AMOUNT OF THE DEPOSIT DOES NOT COVER THE TOTAL DAMAGE, WHAT IS THE RELIEF INSURANCE?
If the damage is your fault, your insurance taken out as part of the rental will be binding. If the damage is not your fault, the rental insurance will take precedence.
WHAT ARE THE PAYMENT CONDITIONS?
For rental, we require full payment in order to validate the reservation.
The balance must be paid before your arrival, when signing the rental contract. If the balance is not paid, we reserve the freedom to terminate the rental contract and consider the reservation as void .
We emphasize the fact that it is important to pay for your stay before your arrival.
For the sake of financial clarity, we distinguish rentals from additional services, which are subject to separate payment at the end of the stay. The conditions will depend on the service and the providers
WHAT CURRENCY SHOULD I PAY IN
Payment is made in euros.
WHAT ARE THE MEANS OF PAYMENT?
You can make your payments either by bank transfer or by secure payment by credit card. (Bank charges may be subject). Our hostess will be at your disposal with a TPE on site to facilitate the payment of supplements.
